Agentic Workflows
AI that doesn't just advise - it acts. Our agents execute complex multi-step workflows in the real world.
Beyond Chatbots: AI That Takes Action
Most AI tools are passive - they answer questions, generate text, or provide suggestions. But they require humans to execute every action. That doesn't scale in high-stakes industrial operations.
Agentic workflows are autonomous. Our AI agents can plan complex sequences of tasks, interact with multiple systems, make contextual decisions, and execute operations end-to-end with human oversight when needed.
Anatomy of an Agentic Workflow
Perception
Agent receives a trigger (customer call, storm alert, maintenance schedule) and understands context.
Planning
AI generates a multi-step execution plan, identifying required resources, dependencies, and decision points.
Execution
Agent executes tasks sequentially - dispatching crews, updating systems, generating reports - across connected tools.
Validation
Results are logged, validated, and fed back into the model for continuous improvement and auditing.
Examples in Production
Storm Restoration Agent (VoltEdge)
Utility Operations
When a storm hits, the agent automatically:
- Analyzes outage patterns from SCADA data and weather reports
- Generates crew deployment plans based on severity, location, and available resources
- Dispatches crews through integrated workforce management systems
- Tracks progress and dynamically re-optimizes as conditions change
Intelligent Dispatch Agent (Tradecraft)
Field Service
When a customer calls with a service request, the agent:
- Understands the issue from natural language (even technical jargon)
- Checks tech availability, skills, location, and current job status
- Schedules the optimal tech, updates the calendar, sends notifications
- Follows up with customer confirmations and reminders
Autonomous, Not Uncontrolled
Our agentic workflows include human-in-the-loop checkpoints for high-stakes decisions. Agents can execute routine tasks autonomously, but defer to human operators when exceptions occur or critical thresholds are met.
Every action is logged, auditable, and explainable - meeting regulatory and safety requirements.
Build Agentic Workflows for Your Industry
Partner with HelioNova to deploy AI agents that transform your operations.